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ROI Solutions call center celebrates growth in Billings

Posted at 6:54 PM, Dec 05, 2019
and last updated 2019-12-05 20:54:13-05

A Billings call center is celebrating its expansion to 300 local employees in less than a year.

ROI Solutions held a grand opening ribbon cutting on Thursday. Company leader said they held off on the ceremony until they knew it would be successful in Billings.

The Billings Chamber of Commerce and Big Sky Economic Development helped welcome ROI.

ROI Solutions started in February with 40 employees. At that point, the company had targeted 200 employees by the end of 2019.

The company is a customer support center and handles calls in Billings or several companies: Doctor on Demand, Hello Fresh, National Church Residences, Advanced Sleep Medicine Solutions and TextbookX.

Jesse Ross, ROI site director, said the company's expansion shows a good economy in Billings.

"None of this would be possible if the economy wasn't right for us,” Ross said. “And the type of employee that we're getting, we hire on any given week, 40 or 50 people. And so half of it is Billings has to be able to sustain that, which it has been able to for us.

And the country’s economy helps ROI.

“A lot of times industries like ours, customers service, people are willing to spend more and do more and really take care of the customer experience,” Ross said. “As the economy's gotten better, the industry for us has gotten better because they want to take care of their customers."

ROI Solutions has offices in Salt Lake City, The Philippines, South America, and Europe.